Help

• My Account

  • How do I create an account?

    To create a new account:

    1. 1. Click the "Login / Register for an Account" link at the top right side of our site.
    2. 2. Below the login fields, click the " Register for an Account " button to begin your first-time registration.
    3. 3. Follow the prompts to complete setting up your account.

    Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • How do I edit my account information?

    To edit your account information, login to the "My Account" link at the top right hand side of our site. Next, under "Personal Information" select the appropriate option to edit your account information.

    If you wish to register additional Microsoft locations in order access additional regional marketplaces from your account, this is done under the Region Settings.

  • I forgot my password.

    Click the " Login / Register for an Account " link at the top right hand side of our site. Under the login box you'll see a link that says, "Forgot your password?" Click the link and then enter the email address you use to sign in to your account. The site will automatically send you an email with your password.

• Order Status

  • Has my order shipped?

    To view your Order Status, you must first login to access your account. This ensures that your private information will be secure. Click the "My Account" link at the top right hand side of our site to check your orders status.

  • My email(s) never arrived.

    If you are a registered user, you can check on the order status here.

    If your order shows a status of "completed" but you have not received your email, please check any spam or quarantine folders to ensure it hasn’t been obstructed. If you are still unable to find an email, please contact customer service for assistance.

• Shipping and Returns

  • How much is my shipping?

    Shipping charges vary by carrier and are automatically calculated at checkout. To calculate shipping on your selected items, add items to your shopping cart and proceed to the checkout page where you can select a shipping method.

  • I received the wrong product.

    If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.

  • What is your return policy?

    Please see our Return Policy for complete details.

  • When will my order ship?

    Exam Vouchers

    Exam vouchers will be emailed after your order is processed and payment is received. Please contact customer service if you have not received your exam vouchers within 2 business days of purchase.

    Digital Learning Products

    Digital learning products will be emailed after your order is processed and payment is received. Usually this will occur within an hour of the payment’s resolution, but in some cases may take up to 2 business days.

• International Shipping

  • Do you sell vouchers to my country?

    Pearson VUE exam vouchers are locked to usage within a certain set of countries, which can be viewed on the product’s description page. The shipping settings of each regional marketplace will restrict sales to countries in which all vouchers from that marketplace are usable; to switch your regional marketplace click the icon on the site header.

    Note that due to government and/or business regulations, this store is unable to make any sales to Russia, Belarus, Cuba, North Korea, Syria, Iran, or Sudan at this time.

• Guarantees

  • Privacy policy

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

  • Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

• Pricing and Billing

  • Do I have to pay sales tax?

    You will need to pay sales tax if you are located in a place where Pearson does business. Sales tax will be dynamically calculated and displayed during the checkout process. If you are a tax exempt organization please contact customer service after creating your account for us to be able to update your records in our system after verification.

  • I have a question on my charges.

    If you have a question about a charge, please review your order history first.

    If you are a registered user, you can check on the order status here.

    You can compare your order history on our website with your financial records. If you have additional questions or concerns, please contact customer service for further assistance.

  • What are my payment choices?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

  • I need a copy of my receipt/invoice.

    Login to the "My Account" link at the top right hand side of our site to view and print invoices.

  • When will my credit appear on my account?

    The time it takes for your credit to appear on your account may vary. However, credits usually take 7-10 business days from the time we received your item(s).

  • When will my credit card be charged?

    Your credit card will be charged immediately on placing the order.

• Buyer's Guide

  • How do I navigate the site?

    To navigate this website, simply select a product category from the header bar. The facet checkboxes on the left sides of the category pages can be used to filter products down further.

    Please note that customers must be logged in to view the products that are available to them.

  • How do I use a coupon?

    After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you will see a box where you may enter and apply your coupon code to your order.

• Additional Support

  • How do I contact you?

    Please see our Contact Page for complete details.